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Fitment

Will the bag fit my bike?

Our Bike specific bags are tested and hence guaranteed to fit on the particular bikes they are listed for. However, in case modifications are required to fit the saddlebags, we mention it on the instructional manual and/or product page. Make sure that you go through the product page carefully to see the fitment requirements.

For Universal Bags, while we make every effort to make the bags fit as many bikes as possible, we’re only humans! Please give our customer service a call in-case you have confusion whether the bag will fit your bike or not. We suggest that you check the dimensions of the product you like and ensure that you have sufficient space to install the bags before purchasing. Also, it is highly recommended that you read the instructional manual beforehand.

What if I have question about the product?

We try to provide as much information as possible on our product page to answer all the questions you might have. This includes pictures, product videos, instructional manuals, installation videos, customer photos and product specifications and description. If you still have a question, feel free to shoot us an email at support@vikingbags.com, or give us a call and one of our experts will be more than happy to answer all your questions.

Ordering

How can I place an order?

The most convenient way to place the order is via our online checkout. Just click the ‘Add to Cart’ on the product you wish to buy to add it to your cart. You may choose ‘PROCEED TO CHECKOUT’ at any time to check out the products in your cart. The on-screen instructions will guide you through the process. In case you need assistance, give us a call and one of our luggage experts will guide you through the online checkout process or place your order via phone.

How can I check the status of my order?

To check the status of your order, please visit ‘My Account’ page and add your account information to see order history and status. Note that we send confirmation email once you place an order with all necessary information.

How do I make a change to my order?

To make any changes to your order, contact us as soon as possible so we can assist you in making the change before your order is shipped.

What to do I do if my order did not arrive?

Make sure you check the status of the order and track the package using the provided tracking number. If your order is shown as ‘delivered’ but you did not receive the product, contact delivery service used to deliver your product. You can call or email our customer care department for further assistance and we’d be happy to help.

Payment and Billing

What forms of payment do you accept?

We accept all major credit cards, such as American Express, Discovery, Master Card, Visa and Pay Pal.

How do I get a copy of my invoice?

All customers will receive an invoice to the email address provided within 10 minutes the order was placed. Also, customers can access any order placed with Vikingbags.com by simply logging into the “My Account" section of Vikingbags.com. If you login to your customer account and view your order history, you will be able to view and print all orders you have made with us. If you need any assistance accessing your account, please email our Customer Support Department by clicking here.

I have a question about charges to my account?

If you have any questions about charges on your credit card, please contact us directly via phone or email.

Shipping

Where will my order be shipped to?

To avoid fraudulent charges the order will be shipped to the shipping address specified on the invoice only. Please double check the shipping address you provided.

How can I track my order shipment?

We email tracking number for all orders placed as soon as they're shipped. Please use the provided tracking number to track your shipment.

Why haven’t I received my purchase?

You will be emailed an invoice with Name, Contact information and Billing information at the time of the order. We aim to ship orders within 1 business day and tracking numbers are emailed as soon as they're available. Delivery of order usually takes 5-7 business days from date of shipment. Please check the shipment status and expected delivery dates using the tracking number emailed to you. In case you do not receive an order by the expected date, please give us a call or email us at support@vikingbags.com and we'll be happy to help.

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I have received someone else’s order.

If you did not order our product but receive a package, contact us via phone or email so we can provide you with return label to return the shipment free of cost. Please do not open or damage the package.

Do you ship to P.O. box & APO addresses?

To avoid fraudulent orders, we do not ship to P.O. box & APO addresses.

Do you offer Expedited Shipping and what is the cut off time for Expedited Shipping?

Yes, we offer Expedited Shipping with UPS 2nd Day Shipping. The cut off time for Expedited Shipping is 12noon PST - Monday to Friday (we don't process orders on Saturday & Sunday), order received after 12noon PST - Monday to Friday will be processed and shipped the next day. The 2nd Day Shipping method will count 2 business days (Monday to Friday), it does not count the weekends (Saturday & Sunday).

What happens if my shipment/package is lost?

If a package or shipment is lost, please file a claim on the package with the carrier if it has not been delivered within 3 business days after the expected delivery date and time.

International Shipping

Do you ship to Canada?

We ship to Canada. However customer will be responsible for paying shipping, duty, tax or any other type of charges.

Do you ship internationally?

We do not ship internationally (except Canada).

Privacy & Security

What is your privacy policy?

We hold our customers’ privacy in highest regard. We do not share our customer information with any 3rd party whatsoever. All your information will only be used for communication and order placement purposes.

Is your online checkout secure?

Our online checkout is extremely secure. We process all financial transactions using encrypted commerce servers. We accept all major payment systems such as VISA, Master card, discover, AMEX and Paypal etc

Warranty

Do Viking bags products come with guarantee?

Yes, all our products come with a 30-day money back guarantee (restrictions apply). Ensure that bag is not damaged, and no part of the product is missing in case you wish to return a product.

We offer a 1 year warranty on all of our products because we know the quality we provide and we stand by it. For more information, please visit our warranty page

Note: If the boxes appear to be damaged it should be mentioned to the delivery agent and noted upon receipt. If this is the case, please notify the agent and file a claim for the cost of the damaged products and shipping expenses incurred. Call the carrier (FEDEX/ UPS/ USPS) as soon as possible. Save all packaging for carrier inspection.

What if I receive a damaged product?

In the event you receive a broken or damaged item, or an item proves to be defective out of the box, please contact us via email (support@vikingbags.com).

Returns

What is your Return Policy?

Please find our return policy here.

I received the wrong item, what do I do?

Please email us at  support@vikingbags.com to report the shipping errors within 3 days of receiving the package. We will issue you a Return Authorization (RA number). Please allow 1 to 2 days for a reply from us. Once you receive your RA number. We will ship out the new item as soon as we receive and inspect the returned item.

NOTE: Please retain the return tracking number for your record until the refund has been processed.

How do I exchange a product?

Please send us an email (support@vikingbags) to report the shipping errors within 3 days of receiving the package. We will issue you a Return Authorization (RA number). Please allow 1 to 2 days for a reply from us. Once you receive your RA number. We will ship out the new item as soon as we receive and inspect the returned item.

NOTE: Please retain the return tracking number for your record until the refund has been processed.

Where can I find the Return Form?

You may access the return form here.