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Saddlebags FAQ

Motorcycle Saddlebags & Luggage Fitment Questions

Ordering

Payments & Billing

Returns

Shipping

International/APO/FPO Orders

Privacy & Security

Warranty Issues

My Account

 

 

Motorcycle Saddlebags & Luggage Fitment Questions

Will the bag I like fit my bike?
We at Viking bags recommend that each customer first measures the space available to mount universal saddlebags. Each product page includes instructions on measuring. Please click on the red tab that reads ‘bikes it fits’ located at the bottom of each product page. Every bike is different; use our Mounting Instructions and Support Chart at www.vikingbags.com as a reference guide only. Some customers may be required to relocate their turn signal lights. Please Note: bike specific saddlebags do not require measuring. This includes any item in our ET Honda series. However, some customers may be required to purchase longer bolts.

For universal bags use the following:
After viewing all of our styles, shapes and sizes pick the bag that you like and then click into our Installation page. Check the measurement listed for the bags that you want. Use a ruler on your own motorcycle to make sure it will fit. Mounting Instructions and Support Chart at www.vikingbags.com as a reference guide only.

Will your bags fit over my seat or can I hard mount them to my bike?
All of our bags are designed to be hard mounted to the motorcycle. Many of our products have dual mounting systems (i.e. hard-mount and throw-over). Our bags can also be used with quick release mounting hardware.

What if I have questions about your products?
After reviewing the above-mentioned resources on our site, please feel free to contact us via email at Click Here. We will do our very best to answer any questions you may have in a timely manner. Please allow 1-2 business days for a reply.Contact Us

 

Ordering

Methods of Order
You can order by phone or online using visa, MasterCard, pay pal or Google check out.

What is the status of my order?
To check the status of an order that you have already placed, please click on the Order Status link on the home page of Viking Bags.

How do I make a change to my order or cancel an order/item?
To ensure order changes or cancellations are implemented before your order is shipped, it is imperative that you call Vikingbags.com as soon as possible.

What do I do if my order did not arrive?

  1. Make sure you have tracked your package and it is showing as being delivered.
  2. Look around your house to see if the delivery driver placed your package on the porch, at another door or delivered the package to someone else in your home that inadvertently forgot to tell you that your package arrived.
  3. Check neighbors to see if they have received your package and are holding it for you.
  4. Call UPS or DHL at 1-800-PICK-UPS or 1-800-CALL-DHL (1-800-225-5345) respectively. If you were not home and a signature is required on your package, then the driver may have left a note with instructions.
  5. Email our Customer Care Department for further assistance at Click Here

 

Payments & Billing

What forms of payment do you accept?
Viking Bags accepts Master Card, Visa, Pay pal and Google check out. All orders must be paid for in U.S. funds only.

How do I get a copy of my invoice?
All customers will receive an invoice to the email address provided within 10 minutes the order was placed. Also, customers can access any order placed with Vikingbags.com by simply logging into the “My Account" section of Vikingbags.com. If you login to your customer account and view your order history, you will be able to view and print all orders you have made with us. If you need any assistance accessing your account, please email our Customer Support Department.

I have a question about charges on my credit card?
If you have any questions about charges on your credit card, please contact us directly.

 

Returns

What is your return policy?

You may return all merchandise within 30 days (45 days for Christmas) from the invoice date [no exceptions]. Orders that are older then 30 days may not be returned. All returned merchandise must be unused [e.g. no drilled holes, in the original package]. VIKING BAGS is not responsible for any missing, lost, or damaged package. Return shipping fees are not refundable. All returns must be sent via UPS only.

Email us at Click Here for a return authorization number (RA number). This email must include the reason for the return or exchnage. It must also include invoice billing name, order number, contact information, product number, and a brief description for returning the item. Please allow 1 to 2 days for a reply from us. Once you receive your Return Label Via Email,Please print it and visibly past it on the outside of the box and return it to the Address on the Label. . Please retain the tracking number and email it to us asap at Click Here. The return or exchange can not be considered complete unless you provide us the tracking number.

You should expect to receive your refund within four weeks of giving your package to the return shipper; however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). We'll notify you via e-mail of your refund once we've received and processed the returned item.

Incomplete returns will be subject to additional charges at our discretion.
Inspect your products immediately upon receipt. No returns or exchanges will be accepted after 30 days from the date on the invoice. Shipping charges are not refundable. If multiple items are purchased with a discount or sale promotion, any items returned are subject to credit minus the original discount value on items not returned.

When returning items, use UPS only. Insure the package, and retain the tracking information for your protection. VIKING BAGS is not responsible for any missing, lost, or damaged package. Return shipping fees are not refundable.

Any item that is returned and does not meet these criteria will be sent back to the customer. Packages refused will be subject to a 50% restocking fee minus all shipping charges.

I received the wrong item, what do I do?
Please email us at Click Here to report the shipping errors within 3 days of receiving the package. We will issue you a Return Authorization (RA number). Please allow 1 to 2 days for a reply from us. Once you receive your RA number, visibly write it on the outside of the box and return it to the following address: 340 N. Palm St. Suite A, Brea CA 92821. We will ship out the new item as soon as we receive and inspect the returned item. NOTE: All returns must be sent via UPS only. Please retain the tracking number for your record until the refund has been processed.

How do I exchange a product?
Please email us at Click Here to report the shipping errors within 3 days of receiving the package. We will issue you a Return Authorization (RA number). Please allow 1 to 2 days for a reply from us. Once you receive your RA number, visibly write it on the outside of the box and return it to the following address: 340 N. Palm St. Suite A, Brea CA 92821. We will ship out the new item as soon as we receive and inspect the returned item. NOTE: All returns must be sent via UPS only. Please retain the tracking number for your record until the refund has been processed.

 

Shipping

Where is my order being shipped to?
To avoid fraudulent charges the order will be shipped to the shipping address specified on the invoice only. Please double check the shipping address you provided.

Where is my order being shipped from?
Viking bags currently has 3 three warehouse. Determination of your items shipping location all depends on availability. Warehouse locations: Southern California, Northern California and New Jersey.

Can I track my order?
To check the status of an order that you have already placed, please click on the Order Status link on the home page of Vikingbags.com. You will need to enter in your order number (sent to you after placing an order) as well as your email address.

How much is shipping?
We charge a standard $24.99 for shipping saddlebags anywhere in the United States and $99 for Canada. The shipping amount is charged differently as $79.99 for Hawaii, Alaska and Puerto Rico. Additional shipping charges may be applied for multiple item orders.

What is your business address?
Viking Bags
340 N. Palm St.

Suite A

Brea CA 92821

Please contact us via email if you need to return a package.

Why haven’t I received my purchase?
For information on your order status, email us at Click Here. We will email you a tracking number or information regarding the status of your order. In the email include the invoice billing name, contact information, and the product number ordered. Please allow 1 to 2 business days for a reply.

UPS is vikingbags.com preferred domestic carrier. During checkout please fill in all required fields and verify that your address is correct. UPS will only ship on business days (Monday - Friday). A list of holidays on which UPS will not ship can be found on www.ups.com. The standard UPS shipping services are as follows:

UPS Ground is the standard domestic shipping service to the 48 contiguous states. Estimate delivery times using 91775 Zip Code as the package origin. ESTIMATED arrival in the Eastern U.S. is 5-7 business days. The Midwest U.S. ESTIMATED arrival time is 4-5 business days. ESTIMATED arrival time in the Western U.S. can expect arrival in 2-3 business days.

Viking Bags will not guarantee the delivery time of any order. Shipping costs will not be refunded for delayed deliveries. Deliveries can be delayed for any number of reasons. Most delays are due to weather conditions. Plan orders and choose payment options appropriately. Listed above is the standard UPS service.

Orders shipping from California ONLY: A UPS tracking number will be sent to you via email once your order has been shipped.

I received someone else's order.
In the event that you receive someone else's order, please contact our Sales Department for a Return Authorization (RA) number to return the items. Please make sure not to open any items.

 

International Orders

Do you ship to APO, PO BOX or FPO addresses?
No.

Do you ship to Canada?
Yes, for a fee of $99 the item will ship anywhere in Canada.

Do you ship to Europe?
Yes (for international orders please email us at Click Here with your shipping address).

Do you ship to Puerto Rico and Hawaii?
Yes.

 

Privacy & Security

Is your checkout process secure?
Yes, our checkout is secure. Vikingbags.com is concerned with keeping the information you submit to us secure and private. We want to provide you with a fast and easy purchase process. We can accept credit card payments and provide you with the safety and comfort you demand when ordering on the Internet. Vikingbags.com offers you the advantage of placing your order online using secure servers and encryption. Your purchases, credit card information, and personal data are encrypted and secured through a link to our commerce server. During the completion of your order, you will be linked from our web pages to customized screens on our secure server. Your information is encrypted during its trip across the Internet to prohibit viewing by a third party. So now you can enjoy the benefits of shopping with us knowing that you are safe in our hands and your identity matters to us.

What is your privacy policy?
What Information Voided and serviced by the manufacturer of each individual product. CRORAMA INC, Vikingbags.com does not warranty the products it sells. Viking bags will not be responsible for shipping costs associated with any items that require warranty service.

 

Warranty Issues

General Warranty Information
We at Viking bags do not offer any warranty for the products sold at Vikingbags.com. Being the manufacturer of leather motorcycle saddlebags, Viking bags has the absolute control over the quality. Please e-mail us at Click Here to ask a warranty we offer for a particular product.

Do Motorcycle Saddlebags come with a warranty?
There is no warranty on the Motorcycle Saddlebags. Vikingbags.com is not responsible for any damage that occurs during the shipment of Motorcycle saddlebags or luggage. All saddlebags or motorcycle luggage related items are carefully examined upon receipt in our warehouses and again before secure packaging takes place while filling your order. Be sure to thoroughly inspect all Saddlebags upon receipt of delivery. Note: there is a 30 day money back policy (no exceptions). If there does appear to be damage to the Saddlebags you have the following option:
If the boxes appear to be damaged it should be mentioned to the delivery agent and noted upon receipt. If this is the case, please notify the agent and file a claim for the cost of the damaged products and shipping expenses incurred. Call UPS at 1-800-PICK-UPS. Save all packaging for carrier inspection.

My motorcycle luggage was received Damaged or does not work.
In the event you receive a broken or damaged item or the item proves to be defective out of the box, please email us after you receive the package at our Sales Department.

 

My Account

I forgot my password.
If you have forgotten your account password, you must enter in your user name (or email) to receive your password via email. Click Here to be redirected to the page you need to enter your email into. You will receive an email shortly their after with your account password.

I forgot my login name.
Your login name is your email account you used to create an account on Vikingbags.com. If you have forgotten this email you used to create the account, you will not be able to access the account, Vikingbags.com will NOT tell you the email you used to create the account for security purposes (don't want third parties to have access to your accounts). Please register a new account on this page.

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