Fill out return form and you’ll get a return authorization (RA) number, CLICK HERE
RA number will be used to keep track of your return
Refunds can take up to two weeks, please be patient
You’ll receive a return label via email soon after
30-Day limit from invoice date for all merchandise
Merchandise should be returned unused and undamaged
All returns should be sent back via UPS, FedEx, or USPS
Shipping is not refundable unless otherwise stated
We are not responsible for any lost or damaged packages while in transit
All returns that are incomplete are subject to additional charges
Shipping Information
A tracking number will be automatically sent to you once the order has been processed and is
ready to ship
We ship from multiple warehouses throughout the U.S. in order to provide faster shipping times,
however standard shipping is 3-5 business days unless otherwise stated
Same day shipping applies when ordered before 12:00 PM EST
Flat shipping rates available for U.S. & Canada
U.S. standard shipping fee is $24.99 for larger items like saddlebags and sissy bar bags
U.S. standard shipping fee for smaller items is $12.99
Canada standard shipping fee is $99.99
We do not ship to P.O. Boxes
For faster processing, use the same shipping and billing address
We offer an extended return policy during the holidays
24/7 Customer Care
We offer 3 ways to contact us; phone, chat, and email
Our staff is available 24/7 to answer your questions
Overnight inquries are only available via chat or email
We encourage you to try our chat and email feature if you can’t get through on the phones
during peak business hours
Our trunk organizer kit might be the best accessory you’ll buy for your Tour-Pak. With nine pockets of various sizes, it gives you all the space you need to keep your belongings organized.
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